This documentation is for a product that is no longer supported by SmarterTools.
Portal Settings
To access the portal settings, click the settings icon, then expand System
Settings and Portal and click Portal Settings in the navigation pane.
The portal settings will load in the content pane and the following tabs will be
available:
Options
Use this tab to edit the following settings:
- Display user login form - Checking this box will allow users to login from
the portal. By default, this setting is enabled. Note: If this setting is disabled,
agents and administrators can only log in through the /login.aspx site.
- Display live chat link - Checking this box will display a link to initate
a live chat on the portal. By default, this setting is enabled.
- Display management interface link - Checking this box will display a link
to login to the management interface on the portal homepage. By default, this setting
is enabled.
- Display news items - Checking this box displays news items in the portal as a its own, separate section. Note: Administrators using RSS may want to leave this unchecked and instead add News items to their RSS feeds.
- Enable new user registration - Checking this box will allow visitors to register
for an account from the portal. By default, this setting is enabled.
- Require visitors to pass CAPTCHA when registering - Checking this box will
require portal visitors to complete a CAPTCHA during the account registration process.
By default, this setting is enabled to prevent spam bots from gaining access to
the portal.
- Enable users to change email address - Checking this box will allow users
to change their email address on file. By default, this setting is enabled.
- Enable users to change phone number - Checking this box will allow users to change their phone number on file. By default, this setting is enabled.
- Enable users to change passwords - Checking this box will allow users to
change their login password. By default, this setting is enabled.
- Enable users to change display name - Checking this box will allow users
to change their display name. By default, this setting is enabled.
Tracking
Use this tab to configure Google Analytics tracking on the portal:
- Google Analytics Site ID - The unique identifier used to track your site
in Google Analytics
- Enable tracking of portal visitors using Google Analytics - Checking this
box will automatically place the Google Analytics trac