SmarterTrack 9.x Help
This documentation is for a product that is no longer supported by SmarterTools.

Business Hours

Administrators will use this section to specify the organization's business hours and holidays. Note: Business hours follow the default time zone that is set for the installation. For more information on the default time zone, see General Settings.

To access this section, click the settings icon. Then expand System Settings and then Setup and click Business Hours from the navigation pane. The business hour settings will load in the content pane and the following tabs will be available. Each tab will have number to display the total number of days and/or holidays available to manage.

Business Days

Use this tab to specify the days and times the organization operates. To edit a day, select the desired day and click Edit in the content pane toolbar.

To remove a day from your business hours, simply select the day of the week and click Edit. When editing the day, delete the start and end times and save your changes. This will unselect that day and remove it from the brand's available business hours.


Use this tab to specify company holidays. To add a holiday, click Add Holiday in the content pane toolbar. Note: Live chat will automatically be disabled (offline) on holidays.