SmarterTrack 9.x Help
This documentation is for a product that is no longer supported by SmarterTools.

Email Settings

Administrators will use this section to specify the email settings SmarterTrack will use to send messages and error notifications from the system. Note: These seettings are separate from Department and Groups SMTP settings and only affect system error notifications.

To access this section, click the settings icon. Then expand System Settings and Setup and click Email Settings in the navigation pane. The email settings will load in the content pane and the following tabs will be available:


Use this tab to edit the following setting:

  • Delivery Delay - To specify the number of seconds automated messages from the system are delayed, type the appropriate number in this field. By default, the delivery delay is 10 seconds. Setting a delivery delay can keep the connection between your help desk and your mail server running smoothly.
  • Addresses to Exclude - Any email address you add to this text box will be excluded from receiving any departmental auto-responders (e.g., ticket received notifications).

Error Notifications

Use this tab to specify the following error notification settings:

  • Reporting Level - To specify how error notifications are recorded, select the appropriate option from the list.
  • Email Address - Error notifications are both sent from this address and sent to this address.
  • SMTP Server - The outgoing SMTP server name.
  • SMTP Server Port - The port used to connect to the SMTP Server. By default, the SMTP Server port is 25.
  • Enable secure sockets layer (SSL) - Check this box if the connection to the SMTP server must be SSL.
  • Enable SMTP authentication - Check this box if SMTP authentication is required to send mail from this email address.
  • Auth Username -The identifier used to authenticate with the SMTP server.
  • New Password - The corresponding password used to authenticate with the SMTP server.
  • Confirm Password - Retype the corresponding password used to authenticate with the SMTP server.

To test the SMTP connection, click Test SMTP in the content pane toolbar. If the settings are invalid, the test will return an error message and the SMTP settings will need to be adjusted.