SmarterTrack 9.x Help
This documentation is for a product that is no longer supported by SmarterTools.

Master Categories

Configured by the system administrator, master categories are available on time logs and tasks to help managers see where an agent’s time is spent or to organize tasks related to a specific project.

To access this section, click the settings icon. Then expand System Settings and then Setup and click Master Categories from the navigation pane. Any existing master categories will load in the content pane.

Adding New Master Categories

Creating new master categories is very simple, just click New in the content pane toolbar and a Category modal window pops up. Type in the new master category name and click OK to save it. Once created, master categories are availble to use immediately.