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Broadcast Messages
A broadcast is a system-wide announcement that can be distributed to a select group
of agents, users, or portal visitors. For example, companies might use a broadcast
message to inform employees and customers of a planned Web site outage or to remind
employees of a meeting.
To access this section, click the settings icon. Then expand the System Settings
and Who's On folder and click Broadcast Messages in the navigation pane.
A list of broadcast messages will load in the content pane.
In general, the following columns are available:
- Checkbox - Use these boxes to select multiple messages. Broadcast messages
must be selected before choosing an action from the toolbar.
- Broadcast Name - The name of the broadcast message.
- Brand - The brand to which the broadcast message applies.
- Recipients - Indicates which types of users will receive the message.
- Filters - The Who's On filter to which the broadcast message applies.
The following options are available from the actions toolbar:
- New - Creates a new broadcast message.
- Edit - Allows the administrator to make changes to a broadcast message.
- Delete - Permanently deletes the selected message(s).
- Send - Sends the selected message(s).
To view the settings for a broadcast message, simply double-click the message. The
message settings will load in the content pane and the following fields will be
available:
- Broadcast Name - The name of the broadcast message.
- Recipients - To specify the recipients of the message, choose the appropriate
option from the list.
- Message - The text of the broadcast message.