SmarterTrack 9.x Help
This documentation is for a product that is no longer supported by SmarterTools.

Broadcast Messages

A broadcast is a system-wide announcement that can be distributed to a select group of agents, users, or portal visitors. For example, companies might use a broadcast message to inform employees and customers of a planned Web site outage or to remind employees of a meeting.

To access this section, click the settings icon. Then expand the System Settings and Who's On folder and click Broadcast Messages in the navigation pane. A list of broadcast messages will load in the content pane.

In general, the following columns are available:

  • Checkbox - Use these boxes to select multiple messages. Broadcast messages must be selected before choosing an action from the toolbar.
  • Broadcast Name - The name of the broadcast message.
  • Brand - The brand to which the broadcast message applies.
  • Recipients - Indicates which types of users will receive the message.
  • Filters - The Who's On filter to which the broadcast message applies.

The following options are available from the actions toolbar:

  • New - Creates a new broadcast message.
  • Edit - Allows the administrator to make changes to a broadcast message.
  • Delete - Permanently deletes the selected message(s).
  • Send - Sends the selected message(s).

To view the settings for a broadcast message, simply double-click the message. The message settings will load in the content pane and the following fields will be available:

  • Broadcast Name - The name of the broadcast message.
  • Recipients - To specify the recipients of the message, choose the appropriate option from the list.
  • Message - The text of the broadcast message.