Broadcast Messages

A broadcast is a system-wide announcement that can be distributed to a select group of agents, users, or portal visitors. For example, companies might use a broadcast message to inform employees and customers of a planned Web site outage or to remind employees of a meeting.

To access this section, click the settings icon. Then expand the System Settings and Who's On folder and click Broadcast Messages in the navigation pane. A list of broadcast messages will load in the content pane.

In general, the following columns are available:

• Checkbox - Use these boxes to select multiple messages. Broadcast messages must be selected before choosing an action from the toolbar.
• Broadcast Name - The name of the broadcast message.
• Brand - The brand to which the broadcast message applies.
• Recipients - Indicates which types of users will receive the message.
• Filters - The Who's On filter to which the broadcast message applies.

The following options are available from the actions toolbar:

• New - Creates a new broadcast message.
• Edit - Allows the administrator to make changes to a broadcast message.
• Delete - Permanently deletes the selected message(s).
• Send - Sends the selected message(s).

To view the settings for a broadcast message, simply double-click the message. The message settings will load in the content pane and the following fields will be available:

• Broadcast Name - The name of the broadcast message.
• Recipients - To specify the recipients of the message, choose the appropriate option from the list.
• Message - The text of the broadcast message.