SmarterTrack 9.x Help
This documentation is for a product that is no longer supported by SmarterTools.


All incoming and outgoing SmarterTrack messages are processed through the spool. If your email server is down, messages in the spool will retry at regular intervals until it comes back up.

Administrators can manage incoming and outgoing messages in the spool, retry failed messages, delete failed messages, or view the raw content of any message. To manage the spool, click the tickets icon. Then expand Spool in the navigation pane and select Outgoing (for sent messages) or Incoming (for received messages).

The following options are available from the content pane toolbar:

  • Retry - Retries a failed message.
  • View - Allows the administrator to view the raw content of the selected message.
  • Delete - Permanently deletes the message(s) from the system.
  • Refresh - Refreshes the content pane.