Viewing Canned Replies

To view a canned reply, simply click on it in the content pane and it will display in the preview pane. If you would rather view the canned reply in a popup window, double-click the canned reply instead.

In general, the following options are available from the preview pane toolbar:

• Save - Edits the selected canned reply.
• Delete - Deletes the selected canned reply. For more information, see Deleting Canned Replies.

Tabs within a Canned Reply

Canned reply information is organized within the following tabs:

• Compose - The text of the knowledge base article.
• Options - This tab includes the language used for the reply as well as where the reply can be used within SmarterTrack.