Community Knowledge Base

What is SmarterTrack?

SmarterTrack is, at its core, a communication platform. With it, businesses and individuals are able to interact with their customers and end users using one or more communication channels (also known as "omnichannel support") -- from email, live chat and phone calls to the creation of self-help communities and resources. In addition, SmarterTrack offers a number of internal communication methods so that agents and managers can get the help they need, when they need it. Features include:

  • World-class ticketing solution
  • Interactive live chat
  • Comprehensive knowledge base
  • Customer community
  • Public Web portal
  • Call logs and VoIP integration
  • SIP-compliant soft-phone
  • Who's On visitor monitoring
  • Complete task management system
  • Time logs
  • Self-help resources: knowledge base, news items, etc.
  • Multiple brand support
  • Integrated survey system
  • Customizable forms
  • Organizations for grouping communication by customer
  • More than 70 summary and trend reports
  • Support for Single Sign-On (SSO)
  • And more...

SmarterTrack is a complete customer service solution for individuals, small businesses, and enterprise organizations and is available as a traditional software installation or as a hosted service. In addition to providing your company with an effective customer support structure, SmarterTrack offers powerful tracking and effective reporting that help to manage company costs and employee scheduling.