Viewing Canned Replies
To view a canned reply, simply click on it in the content pane and it will display in the preview pane. If you would rather view the canned reply in a popup window, double-click the canned reply instead.
In general, the following options are available from the preview pane toolbar:
- Save - Edits the selected canned reply.
- Delete - Deletes the selected canned reply. For more information, see Deleting Canned Replies.
Tabs within a Canned Reply
Canned reply information is organized within the following tabs:
- Compose - The text of the knowledge base article.
- Options - This tab includes the language used for the reply as well as where the reply can be used within SmarterTrack.
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