What is SmarterTrack?
SmarterTrack is, at its core, a communication platform. With it, businesses and individuals are able to interact with their customers and end users using one or more communication channels (also known as "omnichannel support") -- from email, live chat and phone calls to the creation of self-help communities and resources. In addition, SmarterTrack offers a number of internal communication methods so that agents and managers can get the help they need, when they need it. Features
- World-class ticketing solution
- Interactive live chat
- Comprehensive knowledge base
- Customer community
- Public Web portal
- Call logs and VoIP integration
- SIP-compliant softphone
- Who's On visitor monitoring
- Complete task management system
- Time logs
- Self-help resources: knowledge base, news items, etc.
- Multiple brand support
- Integrated survey system
- Customizable forms
- Organizations for grouping communication by customer
- More than 70 summary and trend reports
- Support for Single Sign-On (SSO)
- And more...
SmarterTrack is a complete customer service solution for individuals, small businesses,
and enterprise organizations and is available as a traditional software installation
or as a hosted service. In addition to providing your company with an effective
customer support structure, SmarterTrack offers powerful tracking and effective
reporting that help to manage company costs and employee scheduling.
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