What is SmarterTrack?

SmarterTrack is, at its core, a communication platform. With it, businesses and individuals are able to interact with their customers and end users using one or more communication channels (also known as "omnichannel support") -- from email, live chat and phone calls to the creation of self-help communities and resources. In addition, SmarterTrack offers a number of internal communication methods so that agents and managers can get the help they need, when they need it. Features include:

• World-class ticketing solution
• Interactive live chat
• Comprehensive knowledge base
• Customer community
• Public Web portal
• Call logs and VoIP integration
• SIP-compliant softphone
• Who's On visitor monitoring
• Complete task management system
• Time logs
• Self-help resources: knowledge base, news items, etc.
• Multiple brand support
• Integrated survey system
• Customizable forms
• Organizations for grouping communication by customer
• More than 70 summary and trend reports
• Support for Single Sign-On (SSO)
• And more...

SmarterTrack is a complete customer service solution for individuals, small businesses, and enterprise organizations and is available as a traditional software installation or as a hosted service. In addition to providing your company with an effective customer support structure, SmarterTrack offers powerful tracking and effective reporting that help to manage company costs and employee scheduling.