SmarterTrack User Interface
To better understand the different areas of the user interface, please refer to the diagrams below.
The Navigation Pane is used throughout SmarterTrack and provides the page options availble to users, depending on the section of SmarterTrack they're in.
The Content Pane is also used throughout SmarterTrack and is where the list of relevant tickets, live chats, kb articles, etc. are listed. Clicking on any item in the Content Pane opens it in the Preview Pane.
The Preview Pane is where tickets, live chats, kb articles, etc. are displayed to users. Here, those items can be interacted with via the Action buttons. (E.g., Take, Reply, ,etc.)
As the name implies, the Header area displays pertinent information about an item, particularly tickets and live chats.
The Navigator allows agents, managers and system administrators to access all pages in SmarterTrack.
Clicking on it allows you to navigate to the following pages:
- Live Chat
- Call Logs
- Users / Organizations
- Knowledge Base
- Canned Replies
- Who's On
- Active Agents
Next to the Navigator is the New button. Clicking that allows a manager or agent to create one of the following:
- Call Log
- Knowledge Base Article
- Canned Reply
- News Item
Selecting an item from the New menu opens a pop-out window, allowing an agent or manager to create the item selected.
To the far right, on the same line are:
- User Dropdown/Icon
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