Deleting Live Chats

On occasion, an agent or administrator may need to delete a live chat from the system.

To delete a live chat, simply select the desired live chat(s) in the content pane. Then, click the Actions (…) icon and select Delete from the dropdown. Alternatively, agents can delete an inactive chat they are currently viewing in the preview pane by clicking the Actions (…) icon in the preview pane toolbar and selecting Delete from the dropdown. Regardless of the method used, when an agent deletes a chat they are presented with a confirmation dialog. Once a live chat is deleted, it is no longer available for review or action and will eventually be purged from the system. Note: Deleted items are purged from the system every 90 days. Items purged from SmarterTrack are no longer indexed and will not return as results when using Advanced Search.