To access call log reports, click the reports icon. Then expand the Summary Reports and Calls folders. The following cost reports are available:
- Overview - Shows an overall view of the organization's call usage during a set time period. This report is useful because it provides an at-a-glance view of the company and can identify other areas to investigate with other detailed reports.
Depending on the report selected, the following report items are available:
- Agent - The specific agent.
- Average Session Length - The average length of the calls in minutes.
- Department - The specific department.
- Group - The specific group.
- Total Calls - The total number of calls that occurred during the time frame.
- Total Incoming Calls - The total number of incoming calls that occurred during the time frame.
- Total Outgoing Calls - The total number of outgoing calls that occurred during the time frame.
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