Community Knowledge Base

What is SmarterTrack Communicator?

SmarterTrack Communicator is a SIP-compliant voice over IP (VoIP) soft-phone that seamlessly integrates a company's phone system with SmarterTrack. It is a licensed add-on and is configurable from within SmarterTrack, which means that all settings, profiles and agent information is pushed to whatever desktop or laptop an agent logs into. SmarterTrack Communicator includes the ability to transfer calls, automatically create call logs, display incoming and outgoing call information, record calls for later review, offer complete call analytics and allow businesses to keep all customer communication (tickets, live chats and call information) in one location.

Note: The .NET 4.0 framework is required and should be installed on the laptop or desktop that will be running SmarterTrack Communicator. You can download the Web installer for .NET from the Microsoft Download Center.

SmarterTrack Communicator offers all of the features of standard VoIP soft-phones, including:

  • The ability to record incoming and outgoing calls
  • The ability to transfer calls between agents and departments
  • Multi-line support
  • Complete call history
  • Phone contact list
  • Recent call log
  • Automatic call log creation
  • Volume controls
  • Mute button
  • The ability to display incoming call info
  • Multi-brand support

To better understand the different areas of the SmarterTrack Communicator, please refer to the diagram below:

SmarterTrack Communicator