System Requirements

These requirements are not applicable to those using Hosted SmarterTrack.

SmarterTrack was designed to operate efficiently in shared, VPS, or dedicated environments without any loss in functionality or performance based on the following minimum requirements:

Windows Server 2016 64-bit
Microsoft .NET 4.8

Note: SmarterTrack does not support .NET translation packs as they can break the database install/upgrade process. If you have translation packs installed, you will need to uninstall them, then install or upgrade SmarterTrack. After this, you can re-install the translation packs.
4GB RAM
2-core CPU
8GB minimum disk space, primarily for Microsoft SQL installation. If using MySQL, disk space requirements may be less.
By default, SmarterTrack will use SQLite as its database. If you’re installing for a larger organization (e.g., over 5 Agents and expect a lively Community), you can use one of the following 64-bit databases.:
- Microsoft SQL Server 2012
- Microsoft SQL Server 2012 Express
- MySQL 5.7 or higher with InnoDB and a buffer pool size of at least 512M. MySQL variants, such as MariaDB will work as well.
Dedicated IP address
Active internet connection
IIS 8.0 or higher. SmarterTrack uses web sockets, which are not supported in earlier versions of IIS.
Dedicated App Pool
SSL certificate. While not "technically" a requirement for SmarterTrack to run, SSL is now a standard for any website that's available on the internet. Free certificates generated using something like Let's Encrypt or Certify the Web work perfectly well for securing your SmarterTrack portal and management interface. To add Let's Encrypt to SmarterTrack, see the documentation below.
Minimal IIS Settings
- Application Development Features
  - .NET Extensibility
  - ASP.NET
  - ISAPI Extensions
  - ISAPI Filters
  - WebSocket Protocol
- Common HTTP Features
  - Default Documents
  - Directory Browsing
  - HTTP Errors
  - Static Content
- Health and Diagnostics
  - HTTP Logging
  - Request Monitor
- Performance Features
  - Static Content Compression
- Security
  - Request Filtering

Note: Each installation and environment is unique. Extra load caused by excessive tickets, chats, agent accounts, and/or other factors may require more disk space, memory, database allocation, etc. than those suggested. No warranty or guarantee is expressed or implied as to the efficacy or viability of these recommendations for a particular environment or application.

SmarterTrack and Azure

At this time, it's not recommended to install SmarterTrack on Azure. From our testing, Azure has a negative impact on the performance of SmarterTrack. For example, database connections are generally slow, which can negatively impact how quickly sections of SmarterTrack load, how quickly actions can be performed, and more.

SSL Certificates

The SSL Certificates settings in SmarterTrack enable administrators to configure and manage SSL certificates that secure HTTPS communication across both the Management Interface and the Portal. By enforcing encrypted connections, these settings help protect sensitive information such as login credentials, ticket data, and chat content, while maintaining compliance with modern security standards.

For more information and configuration details, see the SSL Certificates page.