Community Knowledge Base

How SmarterMail Works

There are two components that work together within SmarterMail: the web interface and the Windows Service.

Web Interface

From an administration standpoint, the web interface can be used by both system admins and Domain Admininstrators to manage all functions of the entire mail server as well as individual domains and user accounts. It also offers end users a versatile, yet lightweight, method of accessing their mailboxes, calendars, contacts and more using any standard web browser. Note: In addition to using the web interface, end users are able to use a desktop application such as Outlook, Apple Mail, Thunderbird, etc. or any one of the various mobile email clients out there for iOS and Android.

The web interface is flexible and versatile enough to be used on either a desktop or mobile browser. Therefore, both administrators and end users alike have a way to connect to the mail server from anywhere, at any time.

Windows Service

The SmarterMail Service is the backbone of SmarterMail. Running as a Windows Service, it controls data storage and retrieval, protocol services and administrative functions. SmarterMail will not function without this service installed and running.

Roles in SmarterMail

Generally, there are 3 major roles in SmarterMail:

  1. System Administrators - System Administrators are responsible for all aspects of running a safe, secure and high-performing mail server. That includes having solid antispam and antivirus solutions and rules in place, ensuring mail flows into and out of the spool, monitoring server memory and disk space usage, managing overall performance of the mail server and much, much more.
  2. Domain Administrators - Domain administrators are responsible for managing the domain as a whole. That means creating users, watching users’ disk space usage, managing spam and virus controls for users, managing mailing lists, reviewing domain and user reports, and much more.
  3. End Users - End users are the lifeblood of SmarterMail. They use webmail all day, make calendar appointments, sync their mailbox, calendar and contacts to a variety of mobile and desktop devices and clients, and so much more. Users keep domain and System Administrators on their toes, and are sure to let someone know if something isn’t working correctly.

These various roles are hierarchical as well. The System Administrator manages the entire SmarterMail installation, overseeing all domains and users on the server, imposing limits and making judgements about which features Domain Administrators can control for their users. The Domain Administrator manages just the domain they're part of, and, therefore, defers to the judgement and settings propagated by the System Administrator for their domain. Domain Administrators may have the ability to manage some settings, but these options are granted to them by the System Administrator. Finally, End Users abide by the rules and settings imposed by the Domain Administrator. End users may have some control over their own accounts, but this flexibility is dicatated by the Domain Admininstrator. The diagram, below, shows the "Order of Operations" of the various Roles within SmarterMail and, really, almost any other email server: