Troubleshooting a Domain or User

There are times when you will need to access domain specific information or review the settings/configuration of a particular user. SmarterMail offers system administrators the ability to impersonate users or domain administrators to accomplish these goals.

First things first: as a system administrator, as long as "Allow domain management" and "Allow impersonation" permissions were granted to your administrative account, you'll be able to assist with any domain or user management duties that come up. In addition, the need to impersonate a domain administrator is mitigated by having domain settings available to system administrators with "Allow domain management" permissions. When managing a domain, system administrators will have tabs available when managing a domain that mirror the same settings seen by domain administrators. Therefore, while it's not necessary to impersonate a domain administrator, it is definitely possible.

Using a Domain's Accounts Tab

If a system administrator has the proper permissions, when they manage a domain they'll see tabs that represent all of the settings that domain's administrator has access to. One of these tabs is the Accounts tab. Here, a list of all that domain's users is displayed along with columns that display certain pieces of information about each user. One of those columns is labeled Type. If you need to impersonate a domain administrator, look for a user with the "Domain Administrator" type. Simply select that user then select Impersonate User from the Actions (⋮) button. A new browser tab will open up, and you'll be taken to that user's settings. From here, you can go to Domain Settings and see that all of that domain's settings.

Alternatively, you can right-click on a username on the Accounts tab and select "Impersonate User" from the context menu. Both methods have the same result.