Community Knowledge Base

Throttled Messages

This report shows the number of messages that have been throttled for the domain, for whatever time period you specify. There is also a handy chart that displays the trend line for the time period.

A domain administrator can change the dates of the report as well as the "Step", which means whether you want to see the report by hour, day, week, month or quarter. (Based on the start and end dates -- so a quarterly report would need a full 3 months selected.) Domain Admins can change the chart type by clicking the chart icon next to the date, or even export the report as needed. Each column in the report is sortable, either ascending or descending, and the sort can change simply by clicking the column header.

Domain admins can also switch the report from a "Trend" report, which shows the data for the domain as a whole, to display information by User. This is called the report's "Mode".

Domain administrators may use this report to identify issues with high usage customers. For example, if a user is sending a high number of messages, and is, therefore, hitting a throttling threshold, that is an unnecessary use of system resources that can be easily corrected.

The following report items are available:

  • Day - The day of the week covered by the report.
  • Throttled - The total number of messages throttled by the server.
  • Delayed - The total number of messages that were delayed -- or not sent out immediately -- due to a throttling violation.

It's also possible to export this data in CSV format for use in other applications, such as Microsoft Excel, Google Sheets, Apple Numbers, etc. To do this, simply click the page icon in the upper right hand corner of the reports page. Once clicked, you'll be able to save the data and name the file to whatever you want.