We understand that most SmarterMail users do not work in the webmail interface 100% of their day. To accommodate this, SmarterMail utilizes browser notifications in order to alert users of standard activity within their account. For example, when browser notifications are enabled and you are logged into the SmarterMail web interface, you’ll get a pop-up notification at the bottom of your screen when a message is delivered to your inbox, a calendar reminder is triggered, or a team chat message is received. Simply click the browser notification and you’ll open your new message, go to the live chat, go to an online meeting or open your calendar event, regardless of the browser you’re using or the application you were currently in.
Note: If you're using a new browser or haven't previously set the notification permissions, you will be prompted to allow this functionality when a new message is delivered to your inbox, a calendar reminder is triggered or a chat message is received. Keep in mind that clearing your browser cookies will make SmarterMail request this permission again.
Appointment reminder notifications that are sent when the SmarterMail web interface is not open will be sent to the Notifications window. These are available from the Notification icon in the upper right corner of the interface.
When accessing the Notifications card in your Account settings you can choose which alerts to receive: Calendar reminders, Chat messages, New emails.
If "Browser notifications have been disabled in this browser." is displayed on the Notifications card you must first unblock browser notifications for the SmarterMail site in order to enable/disable specific alerts. Please review your browser documentation for the exact steps in unblocking site notifications or refer to the Knowledge Base article, Unblock / Allow Browser Notifications.
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