Community Knowledge Base

Flag Email for Follow-up

One method for managing email messages in SmarterMail is by flagging them so that they can be dealt with at a later time. For example, if you can't respond to an important message right away, you can flag that message as soon as you read it. This allows you to easily see that the message requires follow-up action.

There are a few ways for users to flag a message. The first is to simply click on the flag icon at the far right side of the message list in the All Messages view. Secondly, users can select the desired message and click the Actions menu, then click Flag. You can also right-click on a message and select "Flag" from the context menu. Regardless of which method you choose, the flag icon will turn red and a the message will also appear in the follow-up view, giving you easy access to all messages that require a further action.

It should be noted that the ability to flag messages in SmarterMail is primarily intended to help users easily identify messages that need follow-up. The functionality is supported through the IMAP protocol and some sync protocols, such as MAPI/EWS and EAS, so that flagged messages will sync with email clients like Outlook as well as email clients on mobile devices.

Finding Flagged Messages

Although flags help messages stand out in a list, it may be difficult to find a specific flagged message if you have a lot of messages in your inbox. To quickly view all messages marked for follow-up, expand the Sorting menu in the All Messages view and select Flagged. Your messages will sort, placing the messages with Flags at the top of the list.

Microsoft Outlook Follow Up

Within Microsoft Outlook, users have the ability to add a "Follow Up" flag to a message. They can then schedule that follow up for the same day, the next day, or various other periods. When this is done, Outlook places that in the "To Do List" area of Outlook. When using EWS/MAPI and syncrhonizing your SmarterMail account to Outlook, any message marked for Follow Up in Outlook is also flagged in the SmarterMail web interface. However, that message is not added as a Task in webmail. When the To Do List task is completed, the flag is removed.

Removing a Follow-up Flag

To unmark a message for follow-up, select the desired message and click the Actions menu in the Single Message view. Then click Unflag. The flag icon will turn white and the message will no longer appear in the follow-up view. You can also click on the flag icon or right-click the message and select "Unflag" from the context menu.