Community Knowledge Base

Sender Priority Overrides

This feature is only available in SmarterMail Enterprise.

Sender priority overrides allows the system administrator to assign priority levels to specific email addresses. For example, a company may want the mail server to send emails from its support team ( before sending emails to mailing lists.

To view the sender priority overrides, click the Settings icon. Then click on Routing and Sender Priority Overrides.

To create a new sender priority override, click New in the content pane toolbar. To Edit an existing entry, click on its card. To Delete an existing entry, click on the caret (∨) shown in the upper right corner of the card and click Delete. To delete multiple entries at once, click on the Select button to open the multi-select tool. When adding or editing an entry, the following settings will be available:

  • Email Address - The email address of the user or group.
  • Message Delivery Priority - The priority level assigned to this user's messages.
  • Description - A brief summary why the sender priority override was created.