SmarterMail Help

Synchronized Devices

The Synchronized Devices section allows a user to review the syncing connections that are configured for their account. SmarterMail Enterprise uses multiple data synchronization technologies to sync account data with email clients and mobile devices, including:

  • EAS (Microsoft Exchange ActiveSync) is an optional add-on that syncs SmarterMail mailboxes with most smartphones and tablets, and Windows Mail, People and Calendars.
  • MAPI (Messaging Application Programming Interface) / EWS (Exchange Web Services) is an optional add-on that seamlessly syncs SmarterMail messages, contacts, calendars and tasks to third-party email clients that support the protocols, giving them Microsoft Exchange-level functionality. Clients that use MAPI/EWS include Microsoft Outlook 2016 and above for Windows, Microsoft Outlook for Mac, Apple Mail and eM Client.
  • CalDAV is an extension of the WebDAV protocol that syncs SmarterMail calendars with Macs, iPads, iPhones, and other devices/applications that use the technology.
  • CardDAV is an extension of the WebDAV protocol that syncs SmarterMail contacts with Macs, iPads, iPhones, Thunderbird and other devices/applications that use the technology.
  • The Add to Outlook feature within the SmarterMail webmail interface uses two-way synchronization technology to sync SmarterMail calendars, contacts, and tasks with Outlook 2007 or higher and provides read-only capability for Outlook 2003.

(For more information regarding the different synchronization methods available for SmarterMail and/or your device, please refer to Synchronizing with SmarterMail.)

To view a list of devices and applications synced with SmarterMail, log into SmarterMail and click on the Settings icon. In the Connectivity section, click on Synchronized Devices. On each card, the following information will be available:

  • Name - The identifier for the device or protocol connecting to SmarterMail. Note: Users may not be able to edit the name of some devices.
  • Type - The synchronization protocol used to connect with SmarterMail. Examples include EAS, EWS and Add To Outlook. Some protocol types may match the Name.
  • Last Sync - The date the device or protocol last connected to SmarterMail.

In general the following options are available:

  • Edit - Click on a card to edit the content. Note: Some devices, such as CardDAV or CalDAV, cannot be edited.
  • Delete - Deletes the selected sync connection(s). Note: In general, users should not delete a sync connection, as this may cause the device to stop functioning with SmarterMail. Deleting a connection is only recommended if you are experiencing issues and want to completely reconfigure the device's connection to SmarterMail. To delete a connection, click on the caret (∨) shown in the upper right corner of the card and click Delete or click on the card to view its contents and click Delete. To delete multiple rules at once, click on the Select button to open the multi-select tool.

Remote Wipe

Remote wipe is a feature that allows users to reset a device sycned using EAS back to its original factory settings, quickly and easily, right from the webmail interface. This is especially handy for devices that are lost or stolen as it can prevent personal information that is stored on the device from falling into the wrong hands. The best thing is that any information stored in SmarterMail, including any notes, tasks, emails, contacts, calendar items, etc., will still be available when a new device, or even a recovered device, is re-synced with the account.