Community Knowledge Base

User Activity

System administrators can use this section to monitor the activity of users on the server. Users can be active, or online, or inactive.

Online Users

From this section, you can view each online/active user on the server and determine how many connections are occurring for each protocol, including webmail, SMTP, IMAP, POP, XMPP, EAS and MAPI/EWS. If a user is currently logged into webmail, their IP address and the length of their webmail connection will appear in the list as well. The following actions can be taken:

  • Refresh - This button refreshes the list of online users.
  • Drop Connections - This Action ends the selected user's session(s).

There are a number of reasons why you may see 'Anonymous Users' in this list. For example, these could be people who have the login page open in a browser but are not currently logged in or there could be a monitoring app or service that is monitoring whether a login page responds to ping, etc.

Inactive Users

Viewing Inactive Users is a good way to clean out users from the domain that are no longer needed. For example, perhaps these users and their mailboxes can be archived or copied and moved to another location in order to recover some disk space for the domain.

An "Inactive User" is one that hasn't authenticated against the SmarterMail server in whatever period of time is selected from the Actions (⋮) menu. (NOTE: A user created within the previous 30 days will not appear in the list -- "inactivity" is counted after the first 30 days of the user's existence.) If a user is set up in an email client on desktop or mobile, if a user is set up to be pulled into another mail server or mail service -- like if a user has their SmarterMail user set up in Gmail to pull messages into Gmail via IMAP or POP3, or other situations -- these users are still "active" in that whatever action is taken in that client or service will have to authenticate against SmarterMail to perform that action. Inactive Accounts don't perform any of those actions. Therefore, they're probably unused.

In general, system administrators can view the following attributes of inactive SmarterMail users:

Note: The entries shown in this section can be sorted using the various grid column titles.

  • User - The email address of the user.
  • Enabled - The status of the user, indicating whether they are enabled or disabled.
  • Domain Administration - An indication of whether the user has domain administrator privileges.
  • Last Login - The date of the last time the user logged in.

When viewing Inactive Users, it's important to first select the inactive timeframe you would like to review. This can be done by clicking on the Actions (⋮) button.

  • 30 days - Users who have been inactive for 30 days or more. This is also the default timeframe for Inactive Users.
  • 90 days - Users who have been inactive for 90 days or more.
  • 6 months - Users who have been inactive for 6 months or more.
  • 12 months - Users who have been inactive for 12 months or more.
  • Refresh - Refreshes the list of inactive users.

Along with the inactive timeframe, the following actions can be taken within the Inactive Users section:

  • Delete - Deletes the selected user(s) from SmarterMail. NOTE: This will actually delete the user from the domain. Therefore, it's extremely important to work with the domain administrator before you delete users from this area.
  • Disable - Simply disables the user account. This is a good way to determine whether a user is still using their account, they simply haven't logged in for some period of time. By disabling the account, if the user DOES log in, they will contact their administrator.
  • Enable - Simply enables the user account. This is generally used after a user has been disabled, per the above.
  • Export All to CSV - It's possible to download all information as a Comma Separated Values list to be used in something like Microsoft Excel, to compare against a billing system, etc.