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Marking Email for Follow-up
One method for managing email messages in SmarterMail is by flagging them so that
they can be dealt with at a later time. For example, if you can't respond to an
important message right away, you can flag that message as soon as you read it.
This allows you to easily see that the message requires follow-up action.
There are a couple of ways for users to flag a message. The first is to simply click
on the flag icon at the far right side of the message list in the content pane in
webmail. Secondly, users can select the desired message and click the Actions
menu in the content pane toolbar, then click Mark and click Follow-up.
In both instances, the flag icon will turn red and a the message will also appear
in the follow-up view, giving you easy access to all messages that require a further
action.
It should be noted that the ability to flag messages in SmarterMail is primarily
intended to help users easily identify messages that need follow-up. The functionality
is supported through the IMAP protocol and some sync protocols, such as the Microsoft
Exchange ActiveSync add-on, so that flagged messages will sync with email clients
like Outlook as well as email clients on some mobile devices.
Finding Flagged Messages
Although flags help messages stand out in a list, it may be difficult to find a
specific flagged message if you have a lot of messages in your inbox. To quickly
view all messages marked for follow-up, expand the By Type treeview menu item at the bottom of the navigation pane and click Follow-up
and a list of all flagged messages will appear.
Removing a Follow-up Flag
To unmark a message for follow-up, select the desired message and click the Actions
menu in the content pane toolbar. Then click Mark and click No Follow-up.
The flag icon will turn white and the message will no longer appear in the follow-up
view. Note: Users can also toggle the follow-up flag on and off by clicking the flag
from the content pane.