Community Knowledge Base

Inbound Messages

This report tells you the number of messages which all users of the domain received, by message type, for whatever time period you specify. There is also a handy chart that displays the trend line for the time period, for each message type that's identified.

A domain administrator can change the dates of the report as well as the "Step", which means whether you want to see the report by hour, day, week, month or quarter. (Based on the start and end dates -- so a quarterly report would need a full 3 months selected.) Domain admins can change the chart type by clicking the chart icon next to the date, or even export the report as needed. Each column in the report is sortable, either ascending or descending, and the sort can change simply by clicking the column header.

Domain admins can also switch the report from a "Trend" report, which shows the data for the domain as a whole, to display information by User. This is called the report's "Mode".

The following report items are available:

  • Day - The date the messages were received.
  • Inbound Messages - The total number of messages received that are NOT spam or NOT from a Trusted Sender.
  • Inbound Spam Messages - The total number of messages received that were marked as spam.
  • Inbound from Trusted - The total number of messages received that were sent from a Trusted Sender.

It's also possible to export this data in CSV format for use in other applications, such as Microsoft Excel, Google Sheets, Apple Numbers, etc. To do this, simply click the page icon in the upper right hand corner of the reports page. Once clicked, you'll be able to save the data and name the file to whatever you want.