Community Knowledge Base

Message Traffic

This report will tell you the number of "legitimate" messages that are being sent and received by all domains on the server. (I.e., messages not categorized as spam.) System administrators may use this report for overage billing, to identify potential spammers on the server or to identify high-usage domains.

An administrator can change the dates of the report as well as the "Step", which means whether you want to see the report by hour, day, week, month or quarter. (Based on the start and end dates -- so a quarerly report would need a full 3 months selected.) Admins can change the chart type by clicking the chart icon next to the date, or even export the report as needed. Each column in the report is sortable, either ascending or descending, and the sort can change simply by clicking the column header.

System Admins can also switch the report from a "Trend" report, which shows the data for the server as a whole, or display information by Domain. This is called the report's "Mode". Changing the mode to display information by domain also allows a system admin to dig into that specific domain, by clicking on its name, to view the report just as a domain admin would view the report. This means the system admin can delve into individual user data simply by changing the Mode, again, to view the report by User.

The following report items are available:

  • Day - The specified amount of time that the report data falls within.
  • Inbound Messages - The total number of messages the user has received.
  • Outbound Messages - The total number of messages the user has sent.

It's also possible to export this data in CSV format for use in other applications, such as Microsoft Excel, Google Sheets, Apple Numbers, etc. To do this, simply click the page icon in the upper right hand corner of the reports page. Once clicked, you'll be able to save the data and name the file to whatever you want.