Community Knowledge Base

Licensing and Activation

During the installation process for SmarterMail, you're asked to input a license key, which defines the Edition and mailbox count that is activated once the installation completes. If you so desire, you can install SmarterMail as the Free Edition, which is good for use with 1 domain and up to 10 mailboxes.

To upgrade to a paid version and unlock additional mailboxes and/or gain access to use purchased SmarterMail Add-ons, a license key must be activated. Furthermore, if the SmarterMail installation is moved to another server or upgraded to a different version or product level, the product will need to be activated again. System administrators can use the Licensing section to activate SmarterMail or view current licensing information and limits.

Note: Activation of a license key requires the server to contact SmarterTools over port 443 (HTTPS). Please ensure that any firewall or internet security software you have installed allows an outgoing TCP port 443 request. If the server cannot connect for security reasons or due to internet connectivity, please contact to request steps for a manual activation. A manual activation requires the server's hostname, which can be found by entering 'hostname' into the server's command prompt.

When accessing Licensing, the current licensing details for SmarterMail and its add-ons will be displayed, including the license key, license level information, status of the license or subscriptions, the number of items used out of the total limit, and an indication of whether an add-on trial is available. A license's current Maintenance and Support status is listed as well as it's expiration date. (This includes the status of any add-ons as well as SmarterTools' licenses.)

SmarterMail Licensing page

The following actions can be taken:

  • Activate - Select this option to activate a new SmarterMail license key. Activating a paid license requires authentication by verifying the SmarterTools account login credentials. Trial license keys do not require authentication to be activated.
  • Reactivate - Select this option to refresh the limits of the SmarterMail installation. This will cause SmarterMail to call back to the SmarterTools servers to refresh the limits of the license key and should be used after purchasing an add-on, upgrading to the Enterprise edition or increasing the mailbox limit. Reactivating is immediate and does not require authentication with the SmarterTools account credentials.
  • Purchase - Select this option to be taken to the SmarterTools website where you can purchase a new license key or add-on.
  • Start Trial - If an add-on trial is available, a Start Trial button will appear on its card. This allows the system administrator to test the functionality for up to 30 days. A trial can only be activated one time. To continue using the service after the trial, the add-on must be purchased. In addition, trials are not available on Free Editions of SmarterMail.Note: The ActiveSync trial is limited to 25 Mailboxes.

Note: If you are running a trial version of SmarterMail, it will automatically revert to SmarterMail Free when the trial expires.