SmarterMail 6.x Help
This documentation is for a product that is no longer supported by SmarterTools.

Enabling and Disabling Services

Arrive at this page by clicking the Manage button on the main toolbar, then selecting Services from the left tree view. This page allows system administrators to enable and/or disable specific services on the mail server. Generally, all of these services should be enabled.

To view the status of the services, click Manage in the main toolbar and then click Services in the left tree view. The list of available services will load in the content pane and the following columns will be available:

  • Checkbox - Use these boxes to select multiple services. Services must be selected before choosing an action from the actions toolbar.
  • Status Indicator- The status indicator, or the colored ball next to the checkbox, shows the current status of the service.
  • Descroption - A brief summary of the service.

The following options will be available in the actions toolbar:

  • Start - Enables the service.
  • Stop - Disables the service.


In general, system administrators can enable/disable the following services:

  • IMAP - A client/server protocol in which email is received and held by the mail server. IMAP requires continual access to the client during the time that it is working with the mail server.
  • IMAP Retrieval - With IMAP retrieval, mail is retrieved from external IMAP servers and saved in a mailbox on the mail server.
  • LDAP (Enterprise Edition Only) - A communication protocol for accessing online directory services. Programs like Outlook and Thunderbird use LDAP to retrieve contact lists from SmarterMail. SmarterMail will validate email addresses for user accounts, aliases, and mailing lists.
  • POP - An email protocol in which mail is saved in a mailbox on the mail server. When the end user reads the mail, it is immediately downloaded to the client computer and is no longer maintained on the mail server.
  • POP Retrieval - With POP retrieval, mail is retrieved from external POP3 servers and saved in a mailbox on the mail server.
  • SMTP - A TCP/IP (Internet) protocol used for sending and receiving e-mail. However, since it's limited in its ability to queue messages at the receiving end, it's usually used with one of two other protocols, POP or IMAP, that let the user save messages in a server mailbox and download them periodically from the server. In other words, users typically use a program that uses SMTP for sending e-mail and either POP or IMAP for receiving messages from their local server.
  • Spool - The internal message queue used to deliver messages locally and to remote services.