Live Chat Overview
| This feature is only available in SmarterMail Enterprise. |
SmarterMail’s live chat integrations make instant, secure communication easy for users within the same domain, right from the webmail interface. Whether on desktop or mobile, many live chat providers include support for popular clients such as Adium, IM+, and other XMPP-based apps. In addition, many have their own clients available. SmarterMail has built-in text, voice, and video chat, teams can collaborate in real-time. SmarterMail’s XMPP/Jabber server ensures seamless messaging for individuals or small groups, whether through webmail or an instant messaging app. Additional features include file sharing, automatic archiving, and downloadable chat history, keeping conversations accessible and organized.
Purpose
The purpose of live chat is to offer a fast and efficient alternative to email for instant communication. While email remains a vital tool for professional correspondence, live chat enables immediate interaction, making it ideal for quick discussions, problem-solving, and collaboration.
Benefits
- Instant Communication: Users within the same domain can chat in real-time, reducing response times and improving productivity.
- Multi-Platform Support: Many work with desktop and mobile chat clients, particularly those that support XMPP.
- Seamless Presence Syncing: User statuses (Online, Offline, Away) can synchronize across third-party clients and the webmail interface.
- Enhanced Collaboration: Many offer text, voice, and video chat options, with the ability to generate shareable video chat links.
- Customizable Experience: Users can personalize their text chat experience within the webmail interface.